Telecommunications Relay Services (TRS)

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Telecommunications Relay Services (TRS)

According to the FCC, Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S. territories for local and/or long distance calls. TRS providers – generally telephone companies – are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

To learn more about TRS, visit the FCC’s website:

FCC is Making Progress on Rules for Internet Protocol Captioned Telephone Service

Jul 12 2017

In the coming weeks, the Federal Communications Commission (FCC) will be releasing a Notice of Proposed Rulemaking (NPRM) on Internet Protocol Captioned Telephone Service (IP CTS). This means the FCC is writing rules that everyone will have an opportunity to weigh in on regarding captioned telephone service that relies on the internet. Whether you have a captioned phone on your kitchen table or at your desk at work, or an IP CTS captioning app on your smartphone, you have a stake in what the FCC will be saying about how you are able to receive and use this service.

Sprint Drops Wireless CapTel App

Dec 3 2015

Sprint has decided to decommission its Wireless CapTel by Sprint app service by December 7, 2015. Sprint provided formal notice to the Federal Communications Commission (FCC) on November 6, 2015.

Deaf-Blind Community Speaks Out Against Curtaining of IP Relay Services

Nov 15 2014

Helen Keller National Center and The American Association of the Deaf-Blind Seek Immediate Action to Prevent Service Disruption on November 14th That Threatens Ability of People Who Are Deaf-Blind to Make Phone Calls

Two-Pronged Effort Needed to Delay Cessation of IP Relay Service by Purple Communications; and for Sprint to Improve Accessibility and Function of IP Relay Service

The Next New Thing in Captioned Mobile Phones: InnoCaption

May 21 2014

On May 13, 2014, the FCC’s Consumer and Governmental Affairs Bureau released a Public Notice granting conditional certification to Miracom USA to provide Internet Protocol Captioned Telephone Service (IP CTS), a form of telecommunications relay services (TRS) that is eligible for compensation from the Interstate TRS Fund.  Miracom stated in its application for certification that it plans to offer IP CTS under a brand name, InnoCaption, which is designed for registered users to place and receive IP CTS calls with their mobile devices.

HLAA Joins FCC Panel Discussion on Improved IP-Based Relay Services

Feb 21 2014

HLAA was invited to contribute to a panel discussing the future of IP-based Relay Services, by the Federal Communications Commission (FCC). The FCC is developing and funding interagency research on IP-based technologies. The workshop was convened to gather information on the kinds of research that is needed to improve TRS. The FCC is partnering with the National Institute on Aging for this grant.

HLAA, TDI and Consumer Groups Respond to FCC’s IP CTS Order

Oct 2 2013

HLAA, TDI, and other consumer organizations filed a Petition for Stay on September 30, 2013. Our Petition requests the Federal Communications Commission (FCC) put a hold on implementation of one section of their Internet Protocol Captioned Telephone Services (IP CTS) Order that requires all users to pay a minimum of $75 for the captioned telephones. See our Petition.